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Neck & Shoulder Hot or Cold Compress is a versatile reusable gel pack designed for soothing neck and upper back discomfort by alternately offering hot or cold therapy; it features an ergonomic wrap and an adjustable strap (if present) to securely conform to your contours whether it's gently warmed in a microwave to ease muscle tension or chilled in the freezer to reduce inflammation and swelling from strains—making it ideal for both chronic stiffness and acute soreness in one flexible, comfort-first design.